How to upgrade

Upgrading your DeskNow WebMessenger server from a previous release is usually very easy, because the program and the data are clearly separated.

If you installed DeskNow WebMessenger using DeskNowWM.exe

1. Stop DeskNow WebMessenger if it is currently running.
2. Backup your desknowdatawm folder (ex. create a copy of the folder in another location). The location of the desknowdatawm folder was set by you when you initially installed DeskNow WebMessenger (it is usually C:\desknowdatawm). If you are using an external database for DeskNow WebMessenger, backup the database.
3. Uninstall DeskNow WebMessenger by clicking on the Uninstall WebMessenger icon in the program group in the Start menu.
4. IMPORTANT the uninstaller will ask you if you want to keep the user data. Answer Yes.
5. Install the new release of WebMessenger as normal.
6. The installer will ask you where you want to store your desknowdatawm folder. Input the path of the existing desknowdatawm folder, without the desknowdatawm name (ex. C:\).
7. The installer will inform you that it will be using the existing desknowdatawm.
8. Once finished, start WebMessenger. All your settings and data will be preserved.

If you installed DeskNow using desknowwm.tar.gz

1. Stop WebMessenger if it is currently running.
2. Backup your desknowdatawm folder (ex. create a copy of the folder in another location). The location of the desknowdatawm folder was set by you when you initially installed WebMessenger (it is usually /var/desknowdatawm). If you are using an external database for WebMessenger, backup the database.
3. Uninstall WebMessenger by removing the application directory (usually /var/desknowwm).
4. Install the new release of WebMessenger, but do not replace /var/desknowdatawm.
5. Once finished, start WebMessenger. All your settings and data will be preserved.