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Home Customization and Integration How do I replace the name and the links to DeskNow with the name of my company?

How do I replace the name and the links to DeskNow with the name of my company?

You can relabel the interface to the name of your company.

To do so, see the Administration and Configuration manual, at the section Web.cfg .

In short, you can add to Web.cfg lines like this:

Branding.ApplicationName MyCompany
Branding.PocketPCTitle "MyCompany Mobile"
Branding.LinkMain http://www.mycompany.com
Branding.LinkSupport  http://www.mycompany.com/support.html

You need to restart DeskNow for these setings to take effect.

If you also want to change the /desknow/ part of the URL that is displayed in the browser's address bar:

For DeskNow 3.1 and later:

  1. stop DeskNow
  2. rename the file C:Program FilesDeskNowconfCatalinalocalhostdesknow.xml (/var/desknow/conf/Catalina/localhost/desknow.xml) to a different name (ex. mymail.xml)
  3. start DeskNow
  4. you can now access DeskNow at http://www.mydomain.com/mymail/index.html
  5. you can edit C:Program FilesDeskNowwebappsROOTindex.html, pocket.html,wap.wml to point to /mymail instead of /desknow
  6. (optional - required only if you access DeskNow via IIS) edit  C:Program FilesDeskNowconfworkers2.properties and replace /desknow/ with /mymail/
  7. you do not need to reapply these settings when you upgrade

For DeskNow version < 3.1

  1. stop desknow
  2. rename the directory C:Program FilesDeskNowwebappsdesknow ( /var/desknow/webapps/desknow) to a different name (ex. mymail)
  3. edit C:Program FilesDeskNowwebappsROOTindex.html (/var/desknow/webapps/ROOT/index.html) to point to the new URL
  4. edit C:Program FilesDeskNowwebappsmymailredirect.html (/var/desknow/webapps/mymail/redirect.html) to point to the new URL
  5. (optional - required only if you access DeskNow via IIS) edit  C:Program FilesDeskNowconfworkers2.properties and replace /desknow/ with /mymail/
  6. start DeskNow
  7. remember that you will need to do this again if you upgrade DeskNow to a new version

See also this article: http://www.desknow.com/kb/idx/5/038/article/
 

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