DeskNow Knowledge Base
 
      
Home Installation and initial setup I cannot configure DeskNow to use my antivirus

I cannot configure DeskNow to use my antivirus

If your antivirus is one of those listed in the preset options, try that one first.

You may need to adjust the path to the command if you installed the antivirus in a different directory.

If your antivirus is not one of those listed in the preset options, check your antivirus documentation for information on how to invoke command line scanning.

In both cases, open a command prompt and test the command that you would use in DeskNow , replacing %FILE% (used by DeskNow) with the full path and name of an existing test file.

If the command does not work from the command line, it will not work from DeskNow.

If the antivirus opens up a graphical window when invoked, then it will not work in DeskNow (the antivirus must support full command line mode, with no windows popping up).

Finally, check the log.Debug log file (it can be enabled in Administration/Logging to see exactly the command passed to the antivirus and its result).

Consider using one of the free antivirus alternatives that have been tested and proven with DeskNow.

 

Email Article Email
Print Article Print


How helpful was this article to you?
Related Articles
article How do I configure DeskNow to use ClamWin antivirus?
ClamWin is a free antivirus for Windows....

  February 25, 2005    Views: 59034   
article How do I configure DeskNow with NOD32 Antivirus?
NOD32 version 3 Enable advanced mode, and in...

  December 28, 2006    Views: 17278   
article How do I configure Outlook to use DeskNow ?
It is usually very easy to configure a DeskNow...

  July 5, 2004    Views: 74702   



Powered by Lore :: (c)2003 Pineapple Technologies.