DeskNow Knowledge Base

All the new emails that I receive are already marked as read before I see them
This could have different causes: POP3 client...
(No rating) February 13, 2006 Views: 6335

Can I prevent some users to send mails outside? And let them only send mails internally? How?
This is possible, by using the User classes....
(No rating) May 17, 2006 Views: 2153

Can I setup DeskNow to reject messages immediately if they are blacklisted by SURBL?
This is not possible, because of the...
(No rating) May 18, 2006 Views: 1855

How can I blacklist some senders?
To create a domain-level blacklist Simply...

August 3, 2006 Views: 1108

May 20, 2005 Views: 32622

How can I get the source of an email message ( .eml format)
Email messages are transferred between...
(No rating) September 17, 2007 Views: 877

How can I have push email to my Windows Mobile device?
We recommend using a IMAP-to-Push client for...

May 10, 2007 Views: 1420

How can I push mail to my BlackBerry?
RIM BlackBerry (tm) devices use a proprietary...

September 7, 2005 Views: 18914

How can I receive mail without a fixed IP address, or without using port 25?
We recommend using the DynDNS.com service (...
(No rating) July 13, 2006 Views: 1973

How do I add pictures to my emails? And to my signature?
It is possible to include images in an email or...

February 15, 2006 Views: 5687

How do I configure Mozilla Thunderbird to connect to DeskNow via IMAP?
in Thunderbird, select Tools/Account settings...

February 1, 2006 Views: 12692

How do I configure Outlook to use DeskNow ?
It is usually very easy to configure a DeskNow...

July 5, 2004 Views: 50829

How do I enable digital encryption and signing for a domain?
DeskNow supports the S/MIME protocol for...
(No rating) January 15, 2007 Views: 1614

How do I move/copy emails from one account to another?
To copy or move mails from one...

April 28, 2006 Views: 2639

How do I send an email to all users?
As administrator, simply login and go to...
(No rating) August 1, 2006 Views: 2196

How do I turn off antispam?
In some circumstances you may want to turn off...

June 5, 2005 Views: 27983

September 29, 2004 Views: 47369

I receive an email with a winmail.dat attachment. How do I open it?
winmail.dat is a proprietary Microsoft format...

October 24, 2005 Views: 17963

I suspect my server is being used as open relay. How can I check?
First of all, it is important to understand...
(No rating) September 17, 2007 Views: 1168

My spam mail is being downloaded to my Outlook pop3 client. Why?
By default, DeskNow is set to send all received...
(No rating) October 4, 2006 Views: 1882

Network error or timeout in sending or receiving email with Outlook
This could be due to many different...

August 30, 2004 Views: 46528

Some user accounts do not receive email automatically from External POP3 account, even if 'Check automatically' is enabled
When there are problems in receiving emails...
(No rating) May 11, 2006 Views: 2485

The content filter for outgoing messages works only when sending from the webmail, not from a mail client like Outlook
DeskNow can apply different content filters for...
(No rating) March 15, 2007 Views: 1404

The number of unread messages displayed in the menu is incorrect. How can I fix this?
If the number of unread emails (in brackets)...

January 24, 2005 Views: 43503

What is a reverse PTR record? How can I use it to fight spam?
IP addresses (like 101.34.123.12) are assigned...

June 7, 2004 Views: 59517

What is SPF?
SPF ('Sender Policy Framework') is a protocol...

September 22, 2004 Views: 22514

When opening some emails in my web browser, I see this text: DN_XSS_NEUTRALIZE
This text indicates that DeskNow has blocked...

November 30, 2005 Views: 15549

When viewing a mail thread, only the current mail is shown
Mail threading is based on a standard header...

October 27, 2005 Views: 15821

Why was this message classified as spam?
To understand why a particular message was or...

July 31, 2006 Views: 2022