DeskNow Knowledge Base
 
      
Home Mail How do I implement mail archiving?

How do I implement mail archiving?

DeskNow by default supports what is sometimes called 'SMTP Journaling' - i.e. it is possible to configure DeskNow to store all incoming/outgoing emails of a domain to a particular mail account (journaling)

Optionally it is also possible to forward these emails to another server via SMTP ('push' or 'bcc' journaling). For a schematic example from Barracuda Networks (one of the best know mail archiving solution providers), see http://www.barracudanetworks.com/ns/downloads/Admin_Guides/Barracuda_Message_Archiver_AG_US.pdf (see section "Message archiving concepts").

To configure mail archiving in DeskNow, simply login as the admin user of the domain you want to manage, and click on Administration/Mail archiving.

Note that you can use a different setting for each domain, so that each domain can have its archiving solution (or no archiving).

Normal journaling

Simply create an account like archiver@mydomain.com, and set the Administration/Mail archiving option to point to it. Then configure your appliance to retrieve mails from this account (either via POP3 or IMAP).

Push or bcc journaling

DeskNow can push emails for the journaling address to a particular SMTP server. This can be the mail archiving appliance or software.

For instance, you can set mail archiving for the domain mydomain.com to go to the address archiver@[1.2.3.4] , where 1.2.3.4 is the IP address of your archiver appliance.

Consult your archiving appliance/software documentation for more details on what type of interface it supports.

 

Email Article Email
Print Article Print


How helpful was this article to you?
Related Articles
article When viewing a mail thread, only the current mail is shown
Mail threading is based on a standard header...

  October 27, 2005    Views: 31194   
article I cannot send mail using Outlook/Eudora/etc: 551 Relay denied
If you're getting the '551 Relay denied'...

  May 31, 2004    Views: 83131   
article How do I restore mail from a backup?
DeskNow by default does a nightly backup of all...

  May 4, 2006    Views: 20679   



Powered by Lore :: (c)2003 Pineapple Technologies.