If you first installed DeskNow before 2006 and are using SQL Server as database, you are likely to be using the old JDBC driver from Microsoft.

Microsoft has since released a completely new driver, much faster and memory efficient.

To check if you're still using the old driver

If you're using the old driver, you should have these files in \desknowdata\lib: mssqlserver.jar, msutil.jar, msbase.jar

If you're still using the old driver, and want to upgrade

1. stop DeskNow
2. download and install the new driver from http://msdn.microsoft.com/data/jdbc/default.aspx
3. copy the sqljdbc.jar file to \desknowdata\lib
4. delete the mssqlserver.jar, msutil.jar, msbase.jar files from \desknowdata\lib (or move them to a backup folder)
5. edit the Database.cfg configuration file and change these settings:
   JdbcDriver  com.microsoft.sqlserver.jdbc.SQLServerDriver
   Url   jdbc:sqlserver://localhost:1433;forwardReadOnlyMethod=serverCursor;loginTimeout=30;DatabaseName=desknow
   Username  desknowserver
   Password  password
6. restart DeskNow

Note: the JdbcDriver parameter is different from the parameter used for the old driver (it was com.microsoft.jdbc, now it is com.microsoft.sqlserver).